Help and Support Channels

  • 1 hour ticket response time
  • A one hour Inquiry Response Guarantee

  • Our team of service technicians will try their best to reply to your support requests in less than 1 hour. If, however, the issue you have experienced calls for the help of the Administrators’ =Department,= we are going to send the ticket to the person on shift and will submit a comment to tell you.

  • Top quality support service
  • Top–class Customer Support Service

  • We offer 24/7/365 tech support by using a ultra–fast ticket program integrated into your Control Panel. You could write to us whenever you want about any of the applications that come pre–configured on the virtual server, such as the selected Operating System, the server management panel and our custom created Website Control Panel.

  • Intuitive help center
  • An Intuitive Help Section

  • In the Website Control Panel that is available free of charge with your virtual server, you’ll find an information–rich Help zone, consisting of everything you should know about monitoring your websites and software packages. We have incorporated a wide array of how–to content articles and video guides that display the fundamental web site management tasks in an easy to read fashion.