Customer Support Channels
A 60–Minute Response Time Guarantee
We provide a 1–hour response guarantee for every ticket or email that you send to our customer service team. We will rapidly answer all general inquiries and forward the case to our system administrators in case any further assistance is needed. If you order our Optional Managed Services package, we’ll perform any of the included server management services at a time that has been agreed upon earlier.
A Topflight Customer Service
Our customer support team will be online for you 24/7/365 if you require help with our Website Control Panel or with any of the applications that we preinstall for your convenience on the dedicated hosting server. What is more if you need assistance with the daily administration tasks on your dedicated hosting server, you can order our Optional Managed Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, troubleshooting and installation services, server monitoring and rebooting procedures, etc.
An Easy–to–Navigate Help Section
We have provided the Website Control Panel with a fully detailed knowledgebase, which includes comprehensive explanations of all its features and functions. Additionally, we have prepared in–depth video tutorials that will further disclose to you how to perform a given operation or solve a frequently experienced problem. The educational articles and the tutorial video clips are readily reachable from each section of the Website Control Panel through the Help and Videos buttons located in the upper right corner.