In case you’ve got a site, a problem might always emerge and it does not automatically need to be connected with the hosting service itself. For example, something could go wrong when you bring an Internet application up to date or some critical content can be modified or erased by mistake. No matter what the essence of the problem is, you’ll need to touch base with the help desk support team and request them to recover a backup or to assist you in resolving the problem that you’re encountering. How quickly they’ll do it will determine the span of time that your websites will be inaccessible. For given websites like community portals or Internet shops, a longer outage can too often mean losing customers and money. That is why, it is exceptionally important for you to use the services of a company that provides not only a very good support service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting around for hours, or even all day, to obtain an answer to a client support ticket or an e-mail. No matter when you contact us, we will assist you within maximum sixty minutes with any technical and pre-sales inquiries you might have. As a matter of fact, our actual reply time almost never surpasses 20 to 30 minutes. Since we are available to you 24x7x365, you will always receive help in a well-timed manner and we are aware of exactly how important this is in the digital era. Soon after you contact us, we’ll respond to your queries. In case you encounter any technical predicament, we will take care of it instead of you, or we will provide you with all the needed information if there’s something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Due to the fact that we know precisely how important it is to obtain timely help, we promise that you won’t ever have to wait around for more than an hour to obtain a reply to any trouble ticket that you send from your semi-dedicated server Control Panel. In fact, you will seldom have to wait for more than twenty-thirty minutes and this applies to any enquiry irrespective of what its nature is – general, billing or technical. Additionally, our customer and tech support staff is on duty 24 hours a day, which goes to say that even if you send a ticket during official holidays, you will always receive a lightning-fast response, which will include the answer to a query, the solution to a problem or the details needed to solve an issue yourself – in case there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day waiting around for a response like you would with plenty of other web hosting companies.