A live chat is a real-time way of communication between a web hosting supplier's support team and its customers. It's an efficient method to receive some info about the web hosting services or have some issue resolved because you're talking with a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the smaller possibility of mistakes any time you exchange info like usernames or domain names, the faster response time since the communication is live and the fact that you don't need to stay on the chat all the time - you can do something else entirely while the representative examines the issue in question. In addition, you'll be able to be a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the phone charges that you'll have to pay when you're calling to a different country.

Live Chat Support in Cloud Hosting

As we acknowledge the fact that numerous troubles are usually resolved when you speak with a live person, we provide a live chat service for all of our potential and existing customers. Our chat is available every single day and our customer support agents will assist you with a variety of questions and situations. If you aren't our customer yet, you'll be able to learn more about our cloud hosting packages and the web hosting environment in general in order to be certain that your sites will work efficiently on our servers. If you already have an account and you've got some questions or you have any problems with any of our services, you can get in touch with us through the live chat and we will provide the needed details or help you troubleshoot the issue. You will need to open a trouble ticket for some problems that need more time or the assistance of a sysadmin, still for the majority of common problems you can receive help right away.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is designed for all our future and current customers. If you are searching for a new web hosting account, you're able to chat in real time to one of our agents and get more info about our Linux semi-dedicated packages so that you can choose the best package for your websites. In the event that you already have an account with us, we'll be able to assist you in a very timely manner with general, billing and 1st level technicalissues. Although in some cases you will need to open a support ticket as there are situations that cannot be resolved through a live chat, we'll be able to assist you with various common tasks, for example setting up an email account in an e-mail client or forwarding one domain name to another. Thus, you'll enjoy timely assistance and you'll save many hours.