In case you’ve bought a hosting package and you have certain enquiries in regards to a given function/feature, or in case you’ve confronted a certain problem and you need assistance, you should be able to get in touch with the respective support staff. All hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, because of the fact that the easiest way to resolve a problem most often is to open a ticket. This form of communication renders the replies exchanged by both sides simple to track and enables the customer service technicians to escalate the issue if, for example, a system administrator needs to become involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, which means that you will have to have at least 2 separate accounts to get in touch with the client support team and to actually manage the hosting space. Constantly logging in and out of different accounts can often be a drag, not to mention the fact that it requires a lot of time for the majority of hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we’re using for our cloud hosting is not separate from the hosting account. It’s part of our all-inclusive Hepsia Control Panel and you’ll be able to access it at any moment with only several mouse clicks, without logging out of your account. The ticketing system features a quick-search box, which will help you trace virtually any support ticket that you’ve sent in the past, in case you need it. Furthermore, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to solve a particular issue before you actually post a ticket. The ticket response time is no more than one hour, which implies that you can obtain quick assistance whenever you need one and if our client support team recommends that you should do something in your account, you can do it instantaneously without having to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve got a semi-dedicated server account with our company and you would like to contact our customer support staff representatives, you’ll be able to submit a support ticket straight from your Hepsia Control Panel instead of going through a completely different technical support platform as you will have to do with the vast majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to submit a new ticket without efforts and to look through older tickets using a clever search filter. Additionally, you will be able to have a look at the applicable knowledgebase articles that our system will offer you based on the category that you pick for your new ticket. You can accomplish all of the abovementioned procedures without logging out of your Hepsia Control Panel at any moment, which goes to say that in case you come across any predicament or have an inquiry, you can contact our support engineers and fix the problem in question in no more than 1 hour through one single platform.