24/7 Customer Support in Cloud Hosting
We supply 24/7 billing, customer and tech support for all our cloud hosting. Even if you are not our customer yet and you have questions, we can help you promptly and provide the needed info, so as to give you the choice to make an informed decision when you obtain your new hosting account. We're available at any time, including holidays and weekends, and we provide you with numerous means of communication to contact us - phone, live chat, emails and support tickets. To make things easier for you, we have multiple telephone numbers worldwide, thus you will be able to call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The regular response time is no more than 15-20 min, so you can forget all about waiting for days and nights to receive support for any kind of task or issue, irrespective of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you choose, you're able to reap the benefits of our 24/7 technical support services even on official holidays. All your websites will be available constantly and so will we. With a number of communication options, you're able to pick the most convenient way to get in touch with us and inquire about our services in case you do not have an account yet, or ask for support in case you are already among our customers. You're able to phone us, have a chat with a live agent, send an e-mail or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options have 1-hour reply time guarantee, even though it rarely takes more than 20 minutes to receive assistance irrespective of the complexity of the issue. Using our customer and tech support services, we are there for you every time you need us, not a few days after that.
24/7 Customer Support in VPS Web Hosting
In case you acquire a virtual private server through our company, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, billing and pre-sales matters, we have a couple of local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. When you're an active customer and you want assistance with some technical issue that requires longer time to investigate or resolve, you are able to open a ticket through your billing account or you will be able to send an email and we will handle the trouble and send you a reply within 1 hour. The answer time is warranted 24/7, including weekends and holidays, however for the vast majority of issues it takes a maximum of 30 mins to receive support. The support service covers the VPS plus all the pre-installed software it comes with, so if you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers Hosting
If you obtain a dedicated server through us, you can contact us anytime using a number of channels and the maximum time that you will need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything relevant to the applications that are pre-installed on the server. To contact us about a technical matter, you'll be able to open a ticket through the Help section of your billing Control Panel or you can send us an email message. If you have any basic questions or you would like to learn more about our solutions before you order, you can employ our live chat or you can call one of the local numbers that we have in different countries around the globe. When you're looking for assistance with third-party software that you are unable to deploy or manage properly, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.