A 99.9% Server Uptime
We’ve set up our cloud hosting system using dependable hardware and significantly tweaked software. Our administrators have installed a modified version of SELinux on all our hosting servers in order to guarantee optimal protection and stability. We’ve added a number of DoS protection tools along with very powerful firewall software to make sure our internal network is impregnable and safe.
Our cloud hosting plans feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
Other than our cloud hosting platform, we have also set up our very own internal network in all our datacenters. Everything is based on enterprise–grade hardware supplied by Juniper. What’s more, on every router, we’ve configured a firewall with an intricate set of rules in an attempt to sieve all dubious requests.
In this way, in all our data center facilities – in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe as well as in our datacenter in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid for all web hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. In case you are not pleased with our services, or if you think that they are inadequate, or if you decide that you must use a Linux VPS web hosting rather than a cloud hosting account – you will get your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll keep full control of your domains even if you delete your hosting account with us.
24/7 Technical Support
If you’ve ever had to wait around for hours to receive a reply, you are aware of how annoying this can be, particularly when your website is at stake. That’s why we offer you a 24x7 support service with a 1–hour response time guarantee. No matter what happens or what holiday it is – our technicians will be here and they’ll answer you in less than 1 hour. And the best thing is that their average support ticket response time is well under 20 minutes!